Find My Ecodan
We designed and built a web-based assessment tool that helps UK homeowners find the right Mitsubishi Electric heat pump for their property, generates personalised reports, and connects them with accredited installers.
The Challenge
Interested homeowners with nowhere to go next
Mitsubishi Electric had a growing awareness problem. More people than ever were hearing about heat pumps. Government grants, media coverage, and rising energy bills were all pushing homeowners to explore alternatives to gas and oil boilers. But when someone decided they were interested, the next step was unclear.
Which heat pump is right for my house? How much will it cost to run? Will it actually save me money? And who do I call to get one installed? These are the questions every potential buyer asks. Without clear, personalised answers, most people stall.
Mitsubishi Electric needed a tool that would catch homeowners at the moment of interest and guide them all the way to a qualified installer. Not a brochure. Not a generic FAQ. A personalised experience that gives real answers for real homes.
What We Built
A guided journey from curiosity to installer
We designed and built Find My Ecodan as a web-based application, accessible on any device with a browser. No app download required. No account needed. A homeowner can go from first click to personalised heat pump recommendation in minutes.
The tool walks users through a structured assessment of their property, then generates a personalised report with the right Ecodan product, estimated running costs, potential savings versus their current system, and carbon emissions comparisons.
At the end, users are connected directly with accredited installers from Mitsubishi Electric's Partner Programme. Installers receive the lead via email and manage referrals through a dedicated portal we also built. It is both a consumer tool and a lead generation platform, working together seamlessly.
We also built a separate kiosk variant for use at trade shows and Mitsubishi Electric showrooms. Same core experience, optimised for touchscreen displays and walk-up visitors.
UX & Web App Design
A guided step-by-step assessment that a non-technical homeowner can complete without help. Every question earns its place. Every screen moves the user closer to a clear answer.
Smart Calculations
Heat loss estimations, product matching across the full Ecodan range, running cost projections, savings comparisons, and carbon emissions modelling — all behind a clean interface.
Installer Portal & Lead Gen
Personalised PDF reports, direct installer connections via Mitsubishi Electric's Partner Programme, and a dedicated referral management portal.
Under the Hood
Smart calculations, simple experience
The tool looks simple on the surface. That is the point. But behind the clean interface sits a set of complex calculations: heat loss estimations based on property details, product matching logic across the full Ecodan range, running cost projections, savings comparisons against gas and oil systems, and carbon emissions modelling.
All of this is wrapped in a guided, step-by-step journey that a non-technical homeowner can complete without help. We focused heavily on the UX to make sure people do not drop off halfway through. Every question earns its place. Every screen moves the user closer to a clear, useful answer.
The tool generates personalised PDF reports that stitch together the right content based on each user's inputs. We host the entire application on kwiboo infrastructure, including the installer referral portal, giving Mitsubishi Electric a managed, reliable platform without the overhead of maintaining it internally.
The Bigger Picture
The conversion layer in a growing digital ecosystem
Find My Ecodan does not exist in isolation. It is one piece of a digital ecosystem we have been building with Mitsubishi Electric over several years. The See My Ecodan AR app lets homeowners visualise a heat pump in their garden and includes a direct link to Find My Ecodan as the next step. Once someone buys and installs a system, MELCloud handles ongoing monitoring and control.
See it. Find it. Control it. kwiboo built the first two. Find My Ecodan is the commercial bridge between curiosity and purchase, the point where interest turns into a qualified lead for an accredited installer.
Client Feedback
Why It Matters
125,000 heat pumps installed last year. The journey starts online.
The UK heat pump market grew 27% in 2025 and the government is pushing hard to accelerate adoption with £7,500 grants and new manufacturer obligations. But most homeowners still do not know which heat pump suits their home, how much it will cost, or who to call. Find My Ecodan answers all three questions in a single guided experience, turning passive interest into active leads for Mitsubishi Electric's installer network.
We built an augmented reality app that lets homeowners visualise a Mitsubishi Electric Ecodan heat pump in their garden before they buy. iOS, Android, and demonstrated live by George Clarke.
Services
An online training pathway tool that helps heating professionals find their personalised route into heat pump installation. Used at the Installer Show and UKPS.
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