Storyboards – Design your physical or digital experience

Whenever we design something, we use storyboards to map out the user experience. In this post we have a storyboard that we created to demonstrate the physical experience of a war museum’s digital roll of honour.

In both physical and digital experiences we have proven that storyboards are an invaluable way of getting early buy-in from stakeholders on a project by demonstrating what an experience could look like at a very high level.

Storyboard Example

The following storyboard shows the physical experience at the war museum. The visitors enter the room and get a sense of the scale of loss prior to a macro view of all 30,000 fallen servicemen and women.

full_story_board

Storyboards not wireframes

To use storyboards effectively you have to know the difference between a storyboard and a wireframe.

Wireframes are invaluable way of capturing what should be on a user interface or structuring a set of related content.

Storyboards show a journey through a process at a much higher level without the granularity of what is specifically occurring.

story_zooms

To make this concept even simpler, you should always build your storyboard before you work on your wireframes.

Personas and Settings

Even if you are designing a purely digital experience, it is often valuable to story board the experience with some of the personas of your users in typical scenarios. The ability to think about a user’s setting often unlocks user experience requirements that may not be part of the functional requirements identified to date.

We recently designed a mobile app for a client and by using a story board for one of the user personas we identified the need for a completely different offline experience just by visualising that persona and placing the application in context to that user’s typical working environment.

Your projects

Next time you’re designing a user experience, try a storyboard. We’d love to help you with this process, so please do get in touch.